Payment, Standing Appointments,

Rescheduling and Cancellation Policies

  • We accept cash, checks, Mastercard, Visa and Discover. 

      

  • All classes and private sessions must be paid for in advance or at the time of service.

  • Military and professional dancer discounts do not apply toward services by Apprentice Instructors, nor do they apply toward retail goods purchased either online or in the studio.  See FAQ'on our website (https://www.5thlinemovementandfitness.com/faq-s-1for more information on military and dancer discounts.

 

  • Single Session purchases must be used within one month of purchase unless rescheduled.  A maximum of only 3 reschedules will be allowed on a single session purchase after which time the purchased session is no longer redeemable.

  • New Client Specials must be used within one month of purchase and expire after that initial month. 

  • All other prepaid packages expire six months from the date of purchase. 

  • All packages are non-refundable and non-transferable.  Please be sure that you can commit to an exercise program before purchasing any package.

  • In order to maintain a standing appointment with a teacher, students must have a current package of private sessions on file.

  • A new package of sessions must be purchased prior to finishing the current package to maintain the standing appointment.

  • Standing appointments will be cancelled after three consecutive missed sessions.

  • Please understand your appointment time with an instructor or your place in class is reserved especially for you and we may have turned away other clients wanting that appointment time or spot in class.  Additionally, finding another client to fill your reserved appointment or spot in class can be extremely difficult -- particularly on short notice.  We therefore have a strict strict 24 hour cancellation / rescheduling policy.  All cancellations with less than 24 hours' notice will be charged the full price of the private, duet, or class as if you had attended. 

  • Duets or "semi-privates" may only be purchased by two family members or two people who have a close relationship with one another as each person of the duet is completely dependent on the other regarding scheduled classes and being able to take class as opposed to having to forego class, or pay for a private because of the other person's inability to attend.  Specifically, if the other person is not able to attend and has given more than 24 hours notice, you will  be contacted by 5th Line and have the option to forego the class until the other person is able to resume attending; or you may elect to keep the scheduled time, but pay the private session rate for the level of instructor your duet was scheduled with.  If you choose to continue with the booked time and pay for a private session, the amount the paid fo the duet will not be applied toward the private session and you will still have the same number of duet lessons left on your account as the other person you signed up for the duets with.  If the person you are scheduled to have the duet with cancels less than 24 hours in advance, they will be charged the full price due to short notice cancellation.  In this case, you will still be obligated to come to class and pay only the duet price.  If you decide you don't want to come without the other person, both of you will be charged for the full amount of the session due to short notice cancellation, even though it wasn't you that originally gave notice of cancellation less than 24 hours ahead of time.  We therefore discourage duets for the most part, however, if you feel you still want to purchase and sign up for a duet, you will be required to sign a contract specific to a duet purchase  in which you will agree to the terms specified above.

  • ​If you are within 24 hours of your scheduled class or session, experience COVID19 symptoms and must cancel or reschedule your appointment, you will not be charged for your missed appointment if you are able to show proof of negative test results within 3 days of canceling / rescheduling your appointment. (Unfortunately, if you test positive for the virus within those three days, you will be required to test again and show negative before being allowed to return to the studio.  If you do not provide documentation stating you tested positive for COVID19 within the three given days stated, you will be charged the full price as if you had attended class.

  • We accept cash, checks, Mastercard, Visa, and Discover credit/debit cards..           

    

  • All classes and private sessions must be paid for in advance.

 

  • Military and professional dancer discounts do not apply toward services by Apprentice Instructors, nor do they apply toward retail goods purchased either online or in the studio.  See FAQ's on our website (https://www.5thlinemovementandfitness.com/faq-s-1) for more information on military and dancer discounts.

 

  • Single Session purchases must be used within one month of purchase unless rescheduled.  A maximum of only 3 reschedules will be allowed on a single session purchase after which time the purchased session is no longer redeemable.

 

  • New Client Specials must be used within one month of purchase and expire after that initial month. 

 

  • All other prepaid packages expire six months from the date of purchase. ​

 

  • All packages are non-refundable and non-transferable.  Please be sure that you can commit to an exercise program before purchasing any package.

 

  • In order to maintain a standing appointment with a teacher, students must have a current package of private sessions on file.​​

 

  • A new package of sessions must be purchased prior to finishing the current package to maintain the standing appointment.​

 

  • Standing appointments will be cancelled after three consecutive missed sessions.​

 

  • As a courtesy to others, a 24 hour cancellation notice is required for all sessions. All cancellations with less than 24 hours' notice will be charged the full price of the private, duet, or class as if you had attended. 

 

  • We realize unexpected and / or emergency situations arise from time to time; therefore, each client is allotted 2 "freebie" cancellations per year for use if the cancellation or request to reschedule is received within less than 24 hours notice.

 

  • ​​If you are within 24 hours of your scheduled class or session and have COVID19 symptoms you will not be charged for your missed appointment; however, either doctor's note or test results that show you have been tested and do not have COVID19 will be required before you may return to the studio.

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